Invoice (Bill)

Invoice generation

The system can generate invoices at the following times:

• When the account upgrades to a paid plan. Applicable for prepaid customers.
• When there are incurred costs for subscription resources: creating, changing (resizing - increasing/decreasing, changing usage packages), or deleting. Applicable for prepaid customers.
• On the regular invoice date: 0:00 on the first day of the month.
• When resource usage limits are reached.
• Upon request.

Depending on the payment type and fee calculation method, the timing and content of the invoice may vary. See more in the section on Fee Calculation Methods.

Each service will have a separate invoice containing all resources of that service. Invoices are generated based on an inheritance principle, meaning that the subsequent invoice inherits information from the previous invoice.

For example: On the 4th, the system generates Invoice 1, containing costs for Resource A. On the 10th, the system generates Invoice 2 due to the purchase of additional Resource B.

• If Invoice 1 has been paid, its status remains paid, and Invoice 2 will include information about the paid costs of A and the unpaid costs of B.
• If Invoice 1 has not been paid, Invoice 1 will be Canceled, and Invoice 2 will include the unpaid costs of A and B.

You can see more details in the section on Subscription Resource Fee Calculation.

Invoice payment deadline

Each invoice generated has a payment waiting period, and its initial status is Unpaid.

After generating the invoice, the system will check the Balance to charge the money.

• If the Balance does not have enough funds, the invoice will remain in the Unpaid status.
• If there are sufficient funds, the deduction from the Balance will be successful, and the invoice will change to Paid status.

Customers need to pay before the deadline to avoid service interruption. The default payment deadline after an invoice is generated is 3 days. This number can be adjusted for each customer or for individual invoices.

In the case of additional invoices being generated, the payment deadline is handled as follows:

• If the previous invoice is unpaid, the deadline for the new invoice remains the same as the previous invoice.
• If the previous invoice has been paid, the deadline for the new invoice will be the current date + 3 days.

If the invoice generation date falls on a holiday (Saturday, Sunday, or a pre-set holiday), the deadline will be calculated as 3 + the number of holiday days. For example: If the invoice is generated on a Saturday, the payment deadline will be calculated as 2 + 3 = 5 days.